Bets Casino Privacy Policy
At Bets Casino, we are committed to protecting your personal data and ensuring your privacy is respected at every stage of your experience on our platform. This Privacy Policy explains how we collect, use, store, and protect information when you access bets.io, create an account, or use any of our services — including our casino games, bets io sportsbook, and related features. By using our platform, you agree to the practices described in this document. We encourage you to read it carefully before registering or making any transactions.
Who We Are
Here at Bets Casino, we operate bets.io under the ownership of Techno Wave Systems S.R.L., a company registered under the laws of Costa Rica (registration number 3-102-961721), located at 106 Lagunilla, Ulloa, Heredia, Costa Rica. We are the data controller responsible for your personal information. Our platform is regulated by the Government of Costa Rica, and all applicable laws and jurisdiction apply under Costa Rican law.
Information We Collect
At Bets Casino, we may collect several categories of personal data in the course of providing our services. We gather this data to ensure account security, regulatory compliance, and a quality user experience across our bets io games and features.
Personal Identification Data
- Full name, date of birth, and nationality
- Email address, phone number, and residential address
- Government-issued identification documents (for KYC/AML verification)
- Account credentials including your bets casino login information
Financial and Transactional Data
- Deposit and withdrawal history, including cryptocurrency wallet addresses (bets io crypto coins used for transactions)
- Payment method details submitted when using fiat or crypto transactions
- Bonus activation data, including use of a bets io bonus code or bets io promo code
- Transaction amounts and currency preferences
Technical and Behavioural Data
- IP address, browser type, device identifiers, and operating system
- Cookies and tracking data when you visit bets.io casino
- Session activity, pages viewed, and features accessed via the bets io app or mobile browser
- Geolocation data to verify eligibility based on your jurisdiction
How We Use Your Information
We at Bets Casino use your personal data for clearly defined and lawful purposes. We do not sell your information to third parties for marketing purposes without your explicit consent. The data we collect serves the following functions:
- To create, verify, and manage your account on bets io online casino
- To process deposits and withdrawals in compliance with AML policies
- To verify your identity and ensure responsible gaming practices
- To apply bonuses and promotions, such as bets io bonus codes or bets io no deposit bonus codes where applicable
- To provide customer support services via our 24/7 live chat and email channels
- To detect and prevent fraud, money laundering, and unauthorised account access
- To send you communications regarding your account, promotions, and updates
- To improve our services, including bets io live casino offerings and sportsbook features
Legal Basis for Processing
Our Bets Casino data processing activities are conducted on the following legal grounds:
- Contractual necessity — processing required to fulfil your account agreement and deliver our services
- Legal obligation — where we are required to comply with applicable regulatory requirements, including AML and KYC obligations
- Legitimate interests — to improve platform security, prevent fraud, and enhance user experience on bets io
- Consent — where you have provided explicit consent, for example, when opting into marketing communications
Cookies and Tracking Technologies
We use cookies and similar technologies across our Bets Casino website to ensure functionality, analyse usage, and personalise your experience. Cookies help us understand how you interact with bets io mobile features, which sections you visit, and how we can improve navigation. You may manage cookie preferences through your browser settings; however, disabling certain cookies may limit functionality on our platform.
Data Sharing and Third Parties
We may share your information with trusted third parties in limited and specific circumstances. At Bets Casino, we do not disclose your personal data beyond what is strictly necessary to operate our services.
- Payment service providers — to process your deposits and withdrawals securely
- Game providers and software vendors — to deliver casino games and sports bets io features
- KYC and AML compliance partners — to verify your identity as required by law
- Regulatory authorities — where disclosure is required under Costa Rican law or applicable international regulations
- Group companies and affiliates — where relevant for cross-brand VIP services or operational support
Data Retention
Our Bets Casino data retention practices are guided by legal requirements and operational needs. We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law — typically a minimum of five (5) years following account closure. This ensures compliance with anti-money laundering regulations and allows us to resolve disputes or fulfil legal obligations related to your use of casino bets online services.
Your Rights
We respect your rights as a data subject. Depending on your jurisdiction, you may be entitled to exercise the following rights in connection with your personal data held by us at Bets Casino:
- Right of access — you may request a copy of the personal data we hold about you
- Right to rectification — you may ask us to correct inaccurate or incomplete data
- Right to erasure — you may request deletion of your data where it is no longer necessary for us to retain it
- Right to restriction — you may request that we limit how we process your data in certain circumstances
- Right to object — you may object to processing based on legitimate interests or direct marketing
- Right to data portability — you may request your data in a structured, commonly used format
To exercise any of these rights, please contact our support team at support@bets.io. For VIP-related data requests, you may reach us at vip@bets.io. We will respond to your request within a reasonable timeframe as required by applicable law.
Data Security
We implement robust technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our Bets Casino platform uses encryption protocols, secure server infrastructure, and access control policies to safeguard your data. While we strive to apply the highest standards of security, no transmission of data over the internet can be guaranteed as entirely secure, and you access our services at your own risk.
Minors and Age Restrictions
Our services at Bets Casino are strictly available to individuals who are 18 years of age or older. We do not knowingly collect personal data from minors. If we become aware that a user under the age of 18 has registered on our platform, we will immediately close the account and delete all associated data. If you believe a minor has accessed bets.io, please contact us at support@bets.io.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via your registered email address or through a prominent notice on our website. Your continued use of our Bets Casino services following such notification constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to reach out to us. We at Bets Casino are here to assist you through the following channels:
- Email: support@bets.io
- VIP Enquiries: vip@bets.io
- Live Chat: Available 24/7 directly on bets.io
- Postal Address: Techno Wave Systems S.R.L., 106 Lagunilla, Ulloa, Heredia, Costa Rica
Content updated: July 13, 2026